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Privacy Policy

Last updated: 14 June 2026

This Privacy Policy explains how Chart AI Pty Ltd ("we", "us", "our") collects, uses, and protects personal information when you use the PuntAI website and services (the "Service"). We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

1. Information we collect

  • Account information — email address, display name, authentication identifiers, and subscription status.
  • Usage data — pages viewed, features used, queries to our AI assistant, device and browser metadata, IP address, and approximate location.
  • Payment information — processed by our payment provider; we do not store full card details on our servers.
  • Communications — messages you send to us, including support requests.

2. How we use information

  • Operate, maintain, and improve the Service;
  • Authenticate users and prevent fraud or abuse;
  • Personalise content, alerts, and AI analysis;
  • Process subscriptions and send transactional emails;
  • Respond to support enquiries; and
  • Comply with our legal obligations.

3. Sharing of information

We do not sell your personal information. We share data only with trusted service providers acting on our behalf — including cloud hosting, analytics, payment processing, email delivery, and AI inference providers — under contracts that require them to protect your information. We may disclose information if required by law or to enforce our Terms of Service.

4. Cookies and analytics

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can disable cookies in your browser, but parts of the Service may not function correctly.

5. Data retention

We retain personal information for as long as your account is active and for a reasonable period afterwards to comply with legal, tax, and accounting obligations.

6. Security

We implement reasonable technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. No system is completely secure, and we cannot guarantee absolute security.

7. Your rights

You may request access to, correction of, or deletion of your personal information by contacting us. You may also object to certain processing or withdraw consent where applicable. We will respond within a reasonable timeframe.

8. International transfers

Our service providers may process data outside Australia (including in the United States and the European Union). Where this occurs, we take reasonable steps to ensure your information is handled consistently with this Policy.

9. Children

The Service is not directed at, and may not be used by, persons under 18 years of age.

10. Changes to this Policy

We may update this Policy from time to time. Material changes will be communicated via the Service or by email. Continued use after changes take effect constitutes acceptance.

11. Contact

To make a privacy enquiry or complaint, contact our Privacy Officer at matt@chattermarketing.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.